Business systems rely on fast and effective communications, so that users and administrators and engineers can react swiftly to any potential breaches or failures in the system.
Business SMS solutions in general, offer a hassle free way to contact specific staff members within minutes. Bulk SMS services specifically, enable the broadcasting of messages to entire workforces. SMS technology then perfectly lends itself to this sector reliably delivering regardless of what day it is or what time, something that is essential for crisis situations.
SMS system alerts, alarm notifications and using SMS for incident management can be relevant to a range of different crisis situations.
System Alerts
Businesses using extensive security systems to protect their assets find that the reach and responsiveness elicited by SMS, means that critical information filters out rapidly across the business. For instance, SMS messages can be used to notify technical staff of anything from a server or website failure to a security device going down. In such a case, an automatic alert can be sent out so that repairs can be made as quickly as possible. Using such an instantaneous form of communication minimises disruption to the business and could mean that everything is up and running again in a matter of minutes. It also ensures that a security issue that potentially leaves the business at risk is only a problem for a minute amount of time. SMS could also be used to provide instant notifications about staff accessing sensitive areas in the building thereby helping to improve monitoring efforts and prevent potential breaches.
Businesses using extensive security systems to protect their assets find that the reach and responsiveness elicited by SMS, means that critical information filters out rapidly across the business. For instance, SMS messages can be used to notify technical staff of anything from a server or website failure to a security device going down. In such a case, an automatic alert can be sent out so that repairs can be made as quickly as possible. Using such an instantaneous form of communication minimises disruption to the business and could mean that everything is up and running again in a matter of minutes. It also ensures that a security issue that potentially leaves the business at risk is only a problem for a minute amount of time. SMS could also be used to provide instant notifications about staff accessing sensitive areas in the building thereby helping to improve monitoring efforts and prevent potential breaches.
Alarm Notifications
Large businesses will often have a number of alarm protected areas. It is because of this that it is not always initially clear from an aural alert alone where an intruder may have entered the premises or where an alarm is malfunctioning. Using SMS messages to notify key holders of such security breaches can ensure the problem is instantly identified and facilitate a speedy resolution. Again, this minimises disruption to the business and increases the likelihood that the person best suited to deal with the issue is notified. Furthermore, a text to all key holders offers a much higher level of security as it offers a guarantee that whoever is closest to the compromised site has been informed and can investigate the scene in a timely manner.
Large businesses will often have a number of alarm protected areas. It is because of this that it is not always initially clear from an aural alert alone where an intruder may have entered the premises or where an alarm is malfunctioning. Using SMS messages to notify key holders of such security breaches can ensure the problem is instantly identified and facilitate a speedy resolution. Again, this minimises disruption to the business and increases the likelihood that the person best suited to deal with the issue is notified. Furthermore, a text to all key holders offers a much higher level of security as it offers a guarantee that whoever is closest to the compromised site has been informed and can investigate the scene in a timely manner.
Incident Management
An unanticipated incident is never conducive to business efficiency so it is essential that it is handled competently and quickly. Communicating critical information via SMS can ensure that personnel best suited to the job are informed of the matter and can see to it without wasting time. It is also possible to text back so everyone remains clear of the status of the incident and any progress made solving in it.
An unanticipated incident is never conducive to business efficiency so it is essential that it is handled competently and quickly. Communicating critical information via SMS can ensure that personnel best suited to the job are informed of the matter and can see to it without wasting time. It is also possible to text back so everyone remains clear of the status of the incident and any progress made solving in it.
In Summary, SMS offers a complete communications package for a sector that relies on
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